Orders will be despatched from Australia unless country specific promotions apply.

All orders from shopnomis.com are processed between 8 a.m. and 4 p.m. (AEST), Monday through Friday. As long as we receive your order within our processing time and the items that you order are in stock, your order will be shipped within 48 hours. Regular ground shipping within Australia takes from 1 to 5 business days, depending on your distance from us. A flat fee of $5 is currently added to orders for delivery within Australia (Orders are sent either via TNT couriers or Australia Post).

International customers

Orders placed from outside Australia may be required by their country to pay duties and taxes before (or after) they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with shopnomis.com product and shipping charges.

International delivery typically takes from 3-5 business days to reach our customers after the order is processed by our warehouse. If you have any questions about international orders, please e-mail us at customerservices@shopnomis.com. Please note that glove/mitt only orders will be sent via Australia Post who advise that delivery is expected within 4-10 days. Please contact customer services prior to ordering if you would like an express international delivery for glove/mitt only orders. An additional fee may apply.

International Shipping Rates

Prices for international shipping are based on weight. These equate to:

1-3 pairs of gloves/mitts - $15
1 pair of boots - $55
1 pair of boots + 1 pair of gloves - $55
1+ pair of boots - $75

Order Tracking

You can track the progress of your order by logging into your account via this website.

If your order is urgent or you require delivery to be sent by registered post, please contact us at customerservice@nomissports.com Please note that a surcharge may apply.

What is our policy on returns and exchanges?
Where do I send returns?
What if I receive the wrong item?
If I receive a defective item, what is the return procedure?
How long will it take for my return/exchange to be processed?

What is Nomis's policy on returns and exchanges?

We believe you will be pleased with all Nomis products. We understand, however, that occassionally you may have to return something to us for a variety of reasons. To make it easier we have a no-hassle return and exchange policy.

Refunds for changes of mind will not be given. However if your order is not right Nomis will gladly exchange your purchase within 15 days. Postage for returning the order to Nomis will be payable by the customer. Nomis will deliver the exchanged product free of charge.

For a full refund or exchange, the item must be returned in its original condition with all of its original packaging. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay your shipping costs to return the order.

Before returning any item we advise you to contact customer services on customerservices@nomissports.com We may request photographs of any issues first to help speed up the returns process. We will also supply a returns number for quicker processing.

Where do I send Returns?

Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package (remember to keep a copy of your receipt) to:

Nomis Australia
Returns Department, Unit 6, 18 Hinkler Court, Brendale QLD 4500, Australia

Please refer to your returns document which is sent with your order for more information.

(We cannot be responsible for packages lost en route to our company.)

Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.

There are no returns allowed on customised items (except if faulty)

What if I receive the wrong item?

Please contact a customer service representative at customerservice@nomissports.com, so that they can fix the error and get the correct item shipped out to you. If Nomis is at fault for your incorrect order we will gladly re-imburse your credit card for any postage you may have paid to return the product to Nomis. Please put proof of postage in your returned package.

If I receive a defective item, what is the return procedure?

Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, performance fabrics, etc). It's our experience that through proper care and normal use almost all defects for footwear and gloves will be evident in the first 45 days after the purchase for an exchange or full refund.

We also recognize that in extreme circumstances, an item you have owned for more than 45 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our Returns process to support a reasonable cost of doing business and avoid needless waste. If you any queries at all please contact us at customerservice@nomissports.com

How long will it take for my Return/Exchange to be processes?

Returns are usually processed within 1-5 business days after they arrive at our location.